Ticketing features to sell tickets online, check in attendees and track sales
Tiered ticket types
Promo codes
Entry Fairy scanning app
Card, Apple Pay and Google Pay
Guest lists
Add-ons and VIP upgrades
Reserved seating
Timed entry
Reporting & analytics
Pixel tracking
Branded event pages
Registration forms
Presales and waiting lists
Payment plans
QR code tickets
Advantage
What to Ask
Ticket Fairy
Referral marketing
-Is it built into every sale?
Built-in referrals, 20:1 ROI
Buyers of paid tickets with referrals enabled get a unique referral link when they buy. When friends use it to buy tickets to the same event, the original buyer earns a discount or refund on their own ticket. You can also offer prizes such as ticket upgrades, merch or a VIP table to your top referrers, count referrals double for a weekend with a boost, and let friends pool their referrals in packs.
Customer data
-Can you export event data and sync opted-in contacts?
Exports plus opt-in CRM sync
See purchase patterns and the campaigns that drive sales across your events. Export attendee and booking data for event operations, then sync opted-in contacts to Mailchimp, Laylo or Hive to invite relevant buyers back.
Payouts
-When will ticket revenue reach you?
Daily payouts
Daily payouts are available with Stripe in many countries and Xendit in Indonesia. Availability depends on your country and payment processing account. Other providers use the schedule shown for your event.
Event funding
-Can eligible event businesses apply?
Advances from five figures to several million
Need cash up front to lock in a headliner or venue? Eligible event businesses can apply for an advance structured around their ticket sales record, from five figures to several million. Use it to cover major costs before the next event has sold enough tickets, then repay from eligible ticket revenue under the agreed terms. Funding comes through Ticket Fairy's credit partners.
Resale & waitlist
-Is resale closed-loop and capped at face value?
Secure resale + auto waitlist
When buyers resell tickets, they list them on Ticket Fairy at the original price. Keeping resale inside the platform helps reduce fraudulent tickets, and a waiting list gives cancelled tickets a better chance of finding a buyer.
Branded pages
-Is the page hosted, co-branded or fully unbranded?
Co-branded pages included
Hosted event pages are co-branded and put your logo, artwork and event story first. If you need a fully unbranded journey, use the React SDK to build ticketing into your own website or app.
Support
What help is available on event day?
24/7 help for critical issues on event day
Real humans on email and phone, with a dedicated account manager once you're ramping up. Especially valuable on event day when something needs fixing in the next ten minutes.
Pricing
-What will the buyer and event pay?
Buyer-paid fee for core ticketing
By default, the buyer pays one transparent fee for core ticketing, payment processing and customer service for your ticket buyers. You can absorb it instead. Optional paid plans have separate prices. Free events are free, and you keep the ticket price you set.
Your buyers get a tracked referral link and earn cash back when friends buy, and you see exactly who drove each sale: no paid ads, no guesswork.
Your attendees become your marketing team
Boost ticket sales 10–25%: fans get cheaper or FREE tickets for bringing friends
Your buyers get a personal referral link and a share card. The more sales the link drives, the bigger the refund on their own ticket, up to a free one. Add prizes such as ticket upgrades, merch or a VIP table for the buyers who bring the most friends. You get more sales, without paying for ads.
Attendees get a referral linkAttendees get a personal referral link and share card after checkout
Friends buy through itTheir friends buy tickets through the referral link
You sell moreTheir ticket gets cheaper, or free. You give a reward only when a friend has paid.
The more people who buy through their link, the more they get refunded, up to a free ticket.
Let buyers compete on a live leaderboard on your event page. The referral tree shows you and your buyers who each share brought in, including friends of friends.
+10–25%
More ticket sales on average
20:1
In referral sales for every $1 of rewards at The Fluffy Cloud
30%
Of buyers shared their link at The Fluffy Cloud
One organiser's result: Jorge Perdomo of The Fluffy Cloud saw $25,778 in referral ticket sales from $1,368 in cash-back rewards, and 31% of his buyers shared their link.
Who pays for the cash back?
The new sales each referral brings
→
The buyer’s cash back, paid out of that ticket’s revenue
Nothing to pay up front, and nothing to pay when nobody buys. You give a reward only after a friend has paid.
Jorge PerdomoCreator, The Fluffy Cloud
Independent dance music event series - US & Mexico LinkedInInstagram
I used to look at ticketing platforms as a commodity, until I found Ticket Fairy. Finally there was a platform that didn't just get the job done, but helped me get the job done better. By which I mean, helped me sell more tickets.
Their integrated customer referral system is magic, direct backend integration with Meta APIs, and our ability to customize our ticketing pages with rich content like videos, GIFs, background skins, and more helped increase our conversions significantly.
A sophisticated and powerful ticket and marketing system that remains incredibly intuitive and easy to use.
Chalfest has used Ticket Fairy since we began in 2017.
We have remained a loyal customer of theirs for a number of reasons. They are quick to respond and always willing to help.
The functionality of the system is really great too and we have certainly benefited from recent upgrades and features.
David ToddManaging Director, Towerhouse GlobalLinkedIn
Towerhouse Global has had extraordinary success with Ticket Fairy over the past three years, supporting everything from complex corporate registration to large-scale entertainment ticketing.
Their platform is incredibly powerful and adaptable, and their team consistently goes above and beyond to support and guide us.
It's a true partnership, and one we value highly.
AP
Ami PatelPatron Council, Bhaktivedanta Manor - ISKCON WatfordWebsiteInstagram
Working with Ticket Fairy has been an exceptional experience from start to finish.
Their team is not only highly knowledgeable, but genuinely invested in the success of your events. The level of support and responsiveness they provide goes far beyond what we've experienced with other ticketing platforms.
What really stands out is the power and flexibility of their backend system, giving us a level of control and customisation that's hard to find elsewhere.
Most importantly, there's a real human touch to everything they do. You're not just another client. The team takes the time to understand your needs and consistently goes above and beyond to deliver solutions.
EB
Elisha BurnerGather + Grow
Using Ticket Fairy for our events is a great experience.
The platform is very user-friendly and made navigating through ticket setup and management a breeze. We especially appreciated how responsive their staff were. Every question or issue was addressed promptly and professionally.
Plus, their fees are reasonable, which made it even easier to stick to our budget. Highly recommended for anyone organising events!
Ticket Fairy has transformed how we manage events at Majahuitas.
The platform is user-friendly, efficient, and has helped us boost ticket sales while simplifying operations.
Their promotional tools and excellent support make them the perfect partner for managing exclusive events.
Ready to sell tickets online? Create your account without a credit card, or book a demo to see how Ticket Fairy can grow sales and simplify event operations.
Majahuitas Beach Club, Mexico. Using Ticket Fairy since January 2023
Transparent pricing
Free Event Ticketing Software to Sell Tickets Online
Start without a credit card, setup fee or required monthly ticketing fee. Buyers pay the booking fee by default, or you can absorb it. Paid plans are optional.
£0
Monthly fee
0%
Commission on your revenue
Daily
Daily payouts
No
Contracts
Try the calculator
See what you receive on every sale
Choose your country and enter a ticket price. See what your buyer pays and how much you receive per ticket.
Buyer pays
—
You receive
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Service fee (buyer pays this)
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Service fee by ticket price
Standard buyer-paid ticket fees include payment processing and customer service for your ticket buyers. Taxes, optional services, bank instalments and custom agreements may change the total.
Our team comes from producing and working in events, long before we built the technology. We work closely with every client, and attend as many of your events as we can, so we keep learning and keep delivering results.
The Ticket Fairy teamRitesh PatelCo-CEOJigar PatelCo-CEO
How is Ticket Fairy different from other event ticketing platforms?
Sell more tickets with referral rewards, see what drives revenue, get paid, answer attendees faster and keep check-in moving.
How much can referrals add to my ticket sales?
Referral rewards can add up to 20% more ticket sales. Your result depends on your event, your audience and the rewards you set. Jorge Perdomo of The Fluffy Cloud saw $25,778 in referral ticket sales from $1,368 in cash-back rewards, and 31% of his buyers shared their link.
Can I manage my guest list using your event management tools?
You can manage your guest list in three different
ways:
Send tickets directly to someone's email address
Upload a CSV file and issue thousands of guest tickets in bulk
Use our guest ticket delegations feature to give 3rd parties outside your company
access to issue their own guest tickets, up to the limit that you choose. Now you
don't have to handle multiple lists coming in on the day of your event, when you're
just trying to get doors open!
All guest list entries are issued with scannable PDF tickets, which scan in the same way as paid tickets.
Which countries can I sell tickets in?
We support events and venues worldwide with dedicated services in the USA, UK, Australia, Canada, New Zealand, Mexico, India, Indonesia, Singapore, mainland Europe and more. Our platform processes payments in local currencies including USD for the USA, GBP for the UK, AUD for Australia, CAD for Canada, NZD for New Zealand, MXN for Mexico, INR for India, and IDR for Indonesia.
Does it cost anything to switch from my current event ticketing provider?
No. Core ticketing has no setup fee or required monthly fee. We will even help you create your first event. Get started today!
Can I create events and set up online ticket sales myself?
Yes. Add your event details, set ticket types and prices, and put tickets on sale from your dashboard. You can update event details and add tickets yourself, including from your phone. Referral rewards help you sell more tickets. No setup fee or monthly subscription is required for ticketing.
How can Ticket Fairy help experienced event organizers?
Use referral rewards to sell more tickets, see which campaigns bring in sales, answer attendees faster and help your door staff scan tickets quickly.
How easy is it to transition to your event ticketing software if I used to sell tickets online through another platform?
We can help with customer imports, event setup and staff training. We will review what you need to move and your on-sale date before agreeing a timetable. We have helped thousands of organisers migrate from other platforms in the UK, Australia, USA, Canada, Mexico, New Zealand, Indonesia and India.
What help can I get with ticketing for my event?
Our customer service team helps you and your attendees, with 24/7 help for critical event day issues.
Is the Fai I talk to here the same as Fai in my dashboard?
Talking to Fai on this page is a sales conversation about features, pricing and whether Ticket Fairy fits your events. After you sign up, Fai in your dashboard works on your own events: ticket changes, sales checks and event updates, within the permissions you set.
Ticket Fees and Pricing
Who pays for your ticket fee?
In most cases, this is paid for by the ticket buyer, but you can optionally choose to absorb it instead. We keep the service fee per ticket reasonable for your ticket buyers, unlike most of the event ticketing industry. The ticket fee percentage depends on your ticket price, and includes the credit card processing fee. Refunds and any referral rewards you choose to offer come out of ticket revenue. Referral rewards apply to paid tickets on events where you turn referrals on.
Do you charge for free events?
No, we do not. There is no cost for free events - it's a totally free online event ticketing system. We only charge if you are selling a paid ticket or an NFT token-gated ticket.
Do you charge for issuing guest tickets?
No, there is no charge for issuing guest tickets. These are free tickets and are not subject to any ticket fee.
Integration and Technical Support
What third-party integrations do you support?
We integrate with numerous platforms and services including:
Payment processing through Stripe, with support for Affirm and Afterpay/Clearpay
RFID providers like Billfold, WRSTBND, Intellitix, Mycashless and Weezevent
Zapier for connecting with 3000+ other apps
What API capabilities do you offer for custom integrations?
Our REST API allows you to:
Create and manage events programmatically
Access real-time sales and attendance data
Integrate with your own mobile apps or websites
Sync with your existing business systems
Build custom workflows and automations
Our API documentation is comprehensive and we provide technical support for implementation.
Customer Support and Service Excellence
What makes your customer support stand out from other ticketing platforms?
Get help from people with practical experience running events:
24/7 Global Coverage: Round-the-clock support across all time zones
Multi-channel support: Available via email, live chat, and social media
Rapid Response Times: Average response time under 60 minutes for urgent issues
U.S.-Based Support Team: Native English-speaking support staff
Event Industry Experts: Support staff with practical experience managing events
Help during your event: Contact our team for help with urgent ticketing problems during your event.
How do you handle customer issues and support for different event sizes?
Get support suited to your event and the help your staff need:
Dedicated Account Managers: Personalized support for medium to large events
Customized Support Plans: Support packages tailored to your event size and complexity
Priority Support: Expedited response times for time-sensitive issues
On-Site Support: Available for large-scale events when needed
Technical Expertise: Specialized support for complex integrations and customizations
What resources do you provide to help event organisers succeed?
Get help setting up tickets, training your staff and using Ticket Fairy:
Knowledge Base: Extensive documentation and how-to guides
Video Tutorials: Step-by-step visual guides for platform features
Training Sessions: Personalized training for you and your staff
Best Practice Guides: Industry insights and event management tips
What help can my team and ticket buyers get before, during and after the event?
Get help with ticket setup, event-day ticketing problems and buyer questions:
Pre-Event Support: Assistance with setup, configuration, and marketing
During-Event Support: 24/7 support for critical issues on event days.
Post-Event Analysis: Detailed reporting and improvement recommendations
Attendee Support: Direct assistance for ticket buyers, reducing your workload
Crisis Management: Emergency support and contingency planning
Continuous Improvement: Regular feedback collection and service enhancement
What kind of support do you provide for customization and branding needs?
Our branding support ensures your event maintains its unique identity:
Design Consultation: Expert advice on branding and customization options
Technical Assistance: Help with custom integrations and API implementation
Brand Guidelines: Support for maintaining consistent branding across all touchpoints
Custom Solutions: Development support for unique branding requirements
Quality Assurance: Regular checks to ensure brand consistency
Unlike platforms with limited branding control, we ensure your brand remains front and center throughout the entire ticket buying experience.
Platform Essentials and Day-of Event Tools
How does check-in and ticket scanning work on event day?
Most iOS or Android phones and tablets can scan tickets with Entry Fairy. Offline scanning is not available yet, so your door staff need an internet connection to scan tickets. Check connectivity at each entry point before doors. Your existing RFID partner can also scan Ticket Fairy QR codes.
Can I ask attendees about dietary requirements, accessibility needs and other event details?
Yes. Ask for dietary requirements, T-shirt sizes, accessibility needs or other details when attendees book. Add questions for the whole order or for each ticket. Export the answers with your order data from your dashboard.
How do attendees buy and receive their tickets?
Attendees select tickets, optionally apply any promo codes or discount codes you've configured, and complete payment. Immediately afterwards they receive a confirmation email with PDF tickets attached, each containing a scannable QR code. If someone loses the email, you can resend the confirmation email from your dashboard.
What ticketing features and event tools come with the platform?
Ticket Fairy covers event pages, ticket types and tiers, reserved seating, add-ons and promotions, plus marketing, payouts, scanning and analytics. Your staff can sell, understand demand, help customers and keep check-in moving.
Do you support box office sales, and how do credit card fees work?
Yes. Sell walk-up tickets and take card payments with Stripe Terminal card readers or Tap to Pay where enabled. Online, box office and door sales use the same event availability, so your box office staff can sell confidently without reconciling a separate list.
How do you handle data security and customer privacy?
All payment processing runs through trusted, PCI-compliant payment gateways such as Stripe, Adyen, Razorpay and Xendit. Raw card details never sit on our servers. Your customer data lives in your dashboard and is never used to promote competing events, which is a key part of our approach to data security.
Can I put tickets on sale without technical help?
Yes. Add your event details, set ticket types and prices, and choose the registration form questions attendees answer when booking. Put tickets on sale when you are ready. You can update details and add ticket types from your dashboard.
What access control and analytics tools do you provide for events?
Scan tickets quickly with Entry Fairy or work with your existing RFID partner. See live sales, traffic sources and promoter results in your dashboard, so you know what is driving ticket sales while there is still time to act.
Where can I see attendee data and individual ticket order details?
Give your staff the attendee information, ticket and payment details they need to answer questions quickly. Filter or export the information you can access whenever you need it. Your customer data stays in your account and is never shared with other organisers.
Can your platform handle multiple events and different event formats?
Yes. Run festivals, conferences, business events, theatre performances and sports events from the same dashboard. Ticket Fairy supports club nights through to events with tens of thousands of attendees, and you can manage several events at once.
Can I customise my checkout page, and how do platform fees show up?
Yes. Your checkout page inherits your branding (colours and copy) and you can add custom fields, add-ons and tipping that appear during purchase. Platform fees are listed transparently on our pricing page; in most cases they're paid by the ticket buyer, with the option for you to absorb them instead.
Can you integrate with badge printing systems for a smoother attendee experience?
Yes. Print credentials on site and scan them with Entry Fairy, so guests move through entry faster. Your badge printing partner can connect through the Ticket Fairy API.
How do I handle special attendee requests captured at registration?
Special attendee requests (accessibility needs, dietary requirements, T-shirt sizes, or anything else collected through your custom registration fields) are visible on each order in your dashboard. You can filter and export them ahead of the event so your staff can prepare accordingly.
Event Ticketing Platform in the UK
What can Ticket Fairy do for events in the UK?
Ticket Fairy helps you grow sales with buyer referrals, see which campaigns produce revenue, answer buyers faster and keep queues moving across the UK. Core ticketing starts without a credit card, setup fee or required monthly ticketing fee. Daily payouts may also be available.
How can ticket buyers pay in the UK?
With Stripe, buyers can pay in GBP by card, Apple Pay or Google Pay. Payment plans and daily payouts are available with eligible Stripe payment processing accounts.
How does your festival ticketing platform work for festivals in the UK?
Sell multi-day passes, camping, parking, shuttle tickets and VIP upgrades. Connect your existing RFID or cashless partner after we confirm the integration for your event. Current integrations include Billfold, MyCashless, Weezevent or Weeztix, PlayPass, WRSTBND and Intellitix.
Sell More Tickets With a Platform Built for Event Growth
Start Selling Tickets Online
Create your account without a credit card, build your event page and open a checkout that carries your brand from first click to a ticket ready for entry. No sales call is required.
