--- title: "Venue Ticketing Software | Online, Box Office and Door Sales the UK" description: "Run repeat venue events with online, box office and on-site card sales, shared availability, tracked promotion, guest support and fast entry." canonical: "https://www.ticketfairy.com/event-ticketing/venue-ticketing-system" --- Venue Ticketing Software # Venue Ticketing Software That Takes Every Show to the Door the UK Fill Every Show and Give the Door One Clear Ticket List - **Repeat** Event sales - **Shared** Availability - **Ready** For doors [Get Started](https://manage.ticketfairy.com/welcome) [Book Demo Call](https://www.ticketfairy.co.uk/book-a-demo) Ask Fai, our AI teammate, about Ticket Fairy’s features, pricing and how it could work for your event. No setup fees or subscription required ![Ticket Fairy event dashboard](https://www.ticketfairy.co.uk/resources/css/pages/contact-us-v4/img/dashboard-main-optimized.jpg) Online, box-office and promoter sales all update the availability your door team uses. Run your events like a company many times your size. Sell more tickets, understand your audience and run your event with less admin. **25,000+** Events ticketed **10M+** Tickets issued **US$300M+** Ticket sales **10+** Countries What you can do ## Sell More Shows and Keep the Door Moving ### Run Every Show from One Venue Account Create each event and keep the venue calendar, buyers and bookings easy for the whole team to find. ### Share Availability Online and at the Box Office Sell from the same inventory online and at the window, so every seller sees what is still available. ### Take Card Payments On Site Take cards with a card reader, or with Tap to Pay on a compatible Android phone, where enabled. On-site sales use the same event availability. ### Sell Tickets, Seats or Tables Offer general admission, reserved seats or tables where configured, with clear prices and availability for buyers. ### See Which Promotions Sell Use campaign, promoter and buyer referral links to see which venue promotions sell tickets. ### Answer Guests Faster Find the booking and attendee details when a guest calls, emails or arrives at the box office. ### Give the Door a Fast Scan Scan tickets quickly, find the guest details staff need and keep the queue moving. [Explore all features](https://www.ticketfairy.co.uk/features) Our team answers your buyers, day and night ## Our team answers your ticket buyers' questions for you, at no extra cost. ### 24/7 ticket buyer support Our support team is there around the clock to help your ticket buyers with any question, by email, chat and social media. ### Help moving from another platform When you move from another platform, our team can set up your events and branding and train your team, timed around your on-sale date. ### Multi-channel support You can get support by email, WhatsApp and video call on Zoom or Google Meet, plus a help centre full of guides and FAQs. ### Help during your event If something goes wrong during an on-sale, contact our team at any hour and we will help you fix it. ## Your ticket price and the fee Standard buyer-paid ticket fees include payment processing and customer service for your ticket buyers. Taxes, optional services, bank instalments and custom agreements may change the total. Pricing for the UK ### Ticketing fees in the UK Fees depend on your ticket price and country. All standard fees shown include payment processing and customer service for your ticket buyers. 🎟️ You and your attendees pay no fees on free tickets 💎 8–10% of the ticket price: the higher the ticket price, the lower the fee 📊 Minimum fee of £1.00 per paid ticket ✅ Core ticketing, standard payment processing and customer service for your ticket buyers included ### What your ticketing fee includes - Your ticketing platform and event tools - Standard card payment processing - Campaigns and buyer referral rewards - Customer service for your ticket buyers, handled by Ticket Fairy, plus support for you - Real-time analytics dashboard - Mobile check-in app No setup fee or required monthly fee • By default, buyers pay the fee on top of your ticket price and you receive the full ticket price [See full pricing breakdown](https://www.ticketfairy.co.uk/pricing) Why Ticket Fairy ## Sell Online, at the Box Office and at the Door Without Overselling ### Online and box office sales using different availability? Sell from the same stock online and at the box office, so the team does not sell the same place twice. ### Guest questions taking too long to answer? Find the booking, attendee and ticket details from the same venue account you used for the sale. ### Want every guest welcomed without a long queue? Scan tickets quickly and let guests with refunds, transfers or resale changes reach the door with the booking details already in view. How Ticket Fairy helps ## Sell From Shared Availability Online and at the Door Publish each show with clear ticket choices while keeping your venue calendar, buyers and bookings easy to manage. Online sales and box office sales share the same availability, so you can sell confidently with a clear view of every seat and ticket. Sell standing tickets, reserved seats or tables where your event needs them. At the box office or door, eligible teams can also take card payments with a card reader or with [Tap to Pay](https://www.ticketfairy.co.uk/rfid-cashless-events) on a compatible Android phone, with those sales using the same event availability. Track promoter and campaign sales, answer guest questions with the buyer and payment details, and give door staff what they need to keep every show moving. Ticket Fairy is a [ticketing platform](https://www.ticketfairy.co.uk/) for venues. It works as a ticketing system for venues where online checkout, the venue box office and the door team share ticket availability and attendee information. Your venue sales software shows what sold, who is coming and helps staff scan tickets quickly. How it works ## Launch Each Show Faster 1. 1 ### Publish the Show Set the date, ticket choices and links for each promoter. 2. 2 ### Sell shared inventory Keep online, box-office and partner sales on the same availability. 3. 3 ### Scan Tickets Quickly Give door staff the attendee details they need and keep the queue moving. ## Sell More Shows, Help Guests Faster and Keep Queues Moving Read more ### Give the Box Office and Door the Same Answers Online sales, staff sales, guest information, promotion and entry all matter to the same show. Ticket Fairy gives the box office and door team one clear view of the event. Ticket Fairy gives the people helping a guest the ticket and payment details they need. That means faster answers and fewer trips between the box office, support desk and door. ### Venue Ticketing Software for Repeat Events A repeat venue needs a fast way to publish each show, sell from shared availability and help buyers. Staff can find the right event quickly and answer questions from the order. For a closer look at window and door sales, visit [box office management software](https://www.ticketfairy.co.uk/box-office-management-software). Venues selling numbered seats can also review [reserved seating maps](https://www.ticketfairy.co.uk/reserved-seating-maps). Keep exploring ## Related event tools and practical guides [**Venue Owner Ticketing System** Run repeat on-sales and give the door team a shared guest list.](https://www.ticketfairy.co.uk/venue-owner-ticketing-system) [**Warehouse Venue Ticketing Platform** Run repeat on-sales and give the door team a shared guest list.](https://www.ticketfairy.co.uk/warehouse-venue-ticketing-platform) [**Custom registration questions** Collect the details your team needs.](https://www.ticketfairy.co.uk/custom-registration-fields) [**Table booking software** Sell tables, take deposits and manage guest details.](https://www.ticketfairy.co.uk/table-booking-software) [**Ticket scanning** Give entry staff tickets and a shared guest list.](https://www.ticketfairy.co.uk/ticket-scanning-app) [**Box Office Management** Sell from shared availability at the window and online](https://www.ticketfairy.co.uk/box-office-management-software) [**Best Event Ticketing Software Compared** Side-by-side comparison of features, pricing, and best use cases across major ticketing platforms.](https://www.ticketfairy.com/blog/the-best-event-ticketing-software-of-2023-price-and-feature-comparison) [**Early Bird & Tiered Pricing Strategies** How to structure ticket tiers and early bird pricing to maximise revenue and drive urgency.](https://www.ticketfairy.com/blog/tiered-pricing-and-early-bird-strategies-for-festivals) [**Using Ticketing Data to Improve Your Events** Turn attendee insights into smarter marketing, better programming, and higher sales.](https://www.ticketfairy.com/blog/how-to-use-ticketing-data-and-analytics-to-improve-your-festival) [Solutions: Venues](https://www.ticketfairy.com/solutions/venues) ## Set up your event, step by step Pick the job you want to finish and follow the steps. - [Run ticketing for a venue and the promoters who hire it 15 minutes](https://www.ticketfairy.com/guides/run-a-venue) ## Questions About Event Ticketing Browse by category ### Online Event Ticketing and Event Management #### How is Ticket Fairy different from other event ticketing platforms? Your buyers can earn money back when friends buy through their personal links, so every sale can bring in the next one. You can see which campaigns and promoters generate revenue, receive payouts as tickets sell on your own connected Stripe account, where your country supports it, and give your door team the information to get guests in faster. Our team also answers your buyers' ticketing questions. #### How much can referrals add to my ticket sales? Events sell 20% more tickets on average with referral rewards, and events with passionate audiences often go further. Your result depends on your event, your audience and the rewards you set. Jorge Perdomo of The Fluffy Cloud saw $25,778 in referral ticket sales from $1,368 in cash-back rewards, and 31% of his buyers shared their link. #### How can my team manage guest tickets? You can email guest tickets individually, upload a CSV to issue thousands at once, or give partners an allocation they manage themselves. You set each partner's limit, so they can issue their own tickets without sending another list to your team on event day. Every guest receives a scannable PDF ticket that your door staff check in the same way as a paid ticket. #### Which countries can I sell tickets in? We support events and venues worldwide with dedicated services in the USA, UK, Australia, Canada, New Zealand, Mexico, India, Indonesia, Singapore, mainland Europe and more. Our platform processes payments in local currencies including USD for the USA, GBP for the UK, AUD for Australia, CAD for Canada, NZD for New Zealand, MXN for Mexico, INR for India, and IDR for Indonesia. #### Does it cost anything to switch from my current event ticketing provider? No. Core ticketing has no setup fee or required monthly fee. We will even help you create your first event. [Get started today!](https://manage.ticketfairy.com/welcome) #### Can I create events and set up online ticket sales myself? Yes. You can create events, set ticket types and prices, and publish tickets from your dashboard, including from your phone. You can update details and add tickets yourself, with referral rewards to help bring in buyers. Core ticketing needs no setup fee or monthly subscription. #### How can Ticket Fairy help experienced event promoters? Your team can reward buyers for bringing friends, follow each campaign's ticket sales, answer attendees and scan tickets at the door. You can see which promotion brings in revenue and give staff the information they need on event day. #### How easy is it to move to your event ticketing software from another platform? We can help with event setup, branding and staff training. We will review what you need to move and your on-sale date before agreeing a timetable. #### What help can I get with ticketing for my event? Our customer service team helps you and your attendees, with 24/7 support. #### Is the Fai I talk to here the same as Fai in my dashboard? Talking to Fai on this page is a sales conversation about features, pricing and whether Ticket Fairy fits your events. After you sign up, Fai in your dashboard works on your own events: ticket changes, sales checks and event updates, within the permissions you set. ### Ticket Fees and Pricing #### Who pays for your ticket fee? Buyers pay the ticketing fee by default, or you can include it in your ticket price. The fee depends on your ticket price and includes card processing. Refunds and any referral rewards you offer come out of ticket revenue. Referral rewards apply to paid tickets at events where you enable referrals. #### Do you charge for free events? No. Free events carry no ticketing fee. Fees apply only to paid tickets. #### Do I pay for each person on my team? No. Every paid plan includes unlimited team members at no extra cost. Free includes 3 team members, plus unlimited door staff and promoters. #### Do you charge for issuing guest tickets? No, there is no charge for issuing guest tickets. These are free tickets and are not subject to any ticket fee. ### Payments and Payout of Ticket Revenue #### When do I get paid? Daily, on your own connected Stripe account, where your country supports it. Other payment processing accounts pay out on that processor's own schedule. When Ticket Fairy processes the payments for you, you usually get paid 10 to 15 business days after the event ends. If an event has chargebacks or cancellations, we can hold its funds until the chargeback window closes. Read our [revenue release policy](https://www.ticketfairy.co.uk/revenue-release-policy) for more detail. Payment options vary by country. #### Which payment processors does Ticket Fairy use? Your buyers pay by card, digital wallet or a local payment method for your country. Card processing is part of the ticketing fee, so it never comes out of your ticket price unless you choose to absorb the fee. You can also connect your own Stripe account, where your country supports it. #### Can I sell event tickets at the door? Yes. Your door team can sell walk-up tickets in the Entry Fairy app and take cash, or a tap of a card, phone or watch on a compatible Android phone. Online, box office and door sales share the same ticket availability, so your box office never oversells. ### Ticket Scanning and Check-In #### What options do you have for access control? Do you have an event check-in app? You can scan tickets with our mobile app, Entry Fairy, or use an RFID or cashless system we work with: Billfold, MyCashless, Weezevent or Weeztix, PlayPass, WRSTBND or Intellitix. Your door team can scan on their own iOS or Android phones. #### What do my ticket buyers receive after buying their ticket? Your buyers get a confirmation email with their tickets and a QR code for each one. They can show it on their phone at the door or find it again in My Tickets. #### Does scanning work without a signal? No. The Entry Fairy app needs an internet connection to scan tickets, so your team should check the signal at each entrance before the doors open. ### Help for your team and ticket buyers #### What makes your customer support stand out from other ticketing platforms? Your team can get help from people who have worked on events: - **24/7 Global Coverage:** Round-the-clock support across all time zones - **Multi-channel support:** By email, WhatsApp and video call on Zoom or Google Meet - **Event Industry Experts:** Support staff with practical experience managing events - **Help during your event:** Contact our team for help with urgent ticketing problems during your event. #### How do you handle customer issues and support for different event sizes? Your staff can get support suited to your event's size and the work you need help with: - **Dedicated Account Managers:** A personal account manager for every event organiser - **Support on Every Plan:** The same 24/7 support on every plan, by email, WhatsApp and video call on Zoom or Google Meet - **Priority Support:** Faster replies when something is urgent - **Technical Expertise:** Help with complex integrations and customisations #### What help and learning resources can my event team use? Your team can get help setting up tickets, training staff and using Ticket Fairy: - **Knowledge Base:** Extensive documentation and how-to guides - **Training Sessions:** Training for you and your staff - **Best Practice Guides:** Industry insights and event management tips #### What help can my team and ticket buyers get before, during and after the event? Your team can get help with ticket setup, event-day ticketing problems and buyer questions: - **Pre-Event Support:** Assistance with setup, configuration, and marketing - **During-Event Support:** 24/7 support, before, during and after your event. - **Post-Event Analysis:** A recap of your event's sales and attendance that you can share with venues, artists and sponsors - **Attendee Support:** Direct assistance for ticket buyers, reducing your workload - **Continuous Improvement:** We ask for your feedback regularly and use it to improve our service ### Platform Essentials and Day-of Event Tools #### How does check-in and ticket scanning work on event day? Most iOS or Android phones and tablets can scan tickets with Entry Fairy. Offline scanning is not available yet, so your door staff need an internet connection to scan tickets. Check connectivity at each entry point before doors. Your existing RFID partner can also scan Ticket Fairy QR codes. #### Can I ask attendees about dietary requirements, accessibility needs and other event details? Yes. You can ask questions for the whole order or for each ticket, including dietary requirements, accessibility needs and T-shirt sizes. The answers can be exported with your order data so your team can prepare before guests arrive. #### How do attendees buy and receive their tickets? Attendees choose their tickets, add any promo or [discount code](https://www.ticketfairy.co.uk/event-promo-codes) you've set up and pay. They then get a confirmation email straight away, with PDF tickets attached, each with a scannable QR code. If someone loses the email, you can resend it from your dashboard. #### What ticketing features and event tools come with the platform? You can create event pages, ticket types and release tiers, offer reserved seats and add-ons, and run promotions. Your marketing, payouts, scanning and reports are in the same place, so your team can help buyers and get ready for the door without switching tools. #### Do you support box office sales, and how do credit card fees work? Yes. Your box office can sell walk-up tickets and take card payments with a card reader or Tap to Pay on a compatible Android phone. Door, box office and online sales share the same ticket availability, so every sale comes out of the same tickets. The standard ticketing fee includes card processing. #### How do you handle data security and customer privacy? Card payments go straight to our payment processors, and raw card details never sit on our servers. Your customer data stays in your dashboard, and we never use it to promote competing events. #### Can I put tickets on sale without technical help? Yes. You can enter your event details, set ticket types and prices, and choose the questions buyers answer at registration. You decide when tickets go on sale and can update the event or add ticket types from your dashboard. #### What access control and analytics tools do you provide for events? Your door staff can scan tickets with Entry Fairy or use your existing RFID partner. You can see live sales, traffic sources and promoter results, so you know what brings in buyers while tickets are still on sale. #### Where can I see attendee data and individual ticket order details? Your team can find attendee information, tickets and payment details in your dashboard to answer buyer questions. Staff can filter and export the information their role allows them to access. Your customer data stays in your account and is never shared with other event organisers. #### Can your platform handle multiple events and different event formats? Yes. You can manage several events from one dashboard, from club nights to events with tens of thousands of attendees. Festivals, conferences, business events, theatre and sports events can each use the ticketing setup they need. #### Can I customise my checkout page, and how do platform fees show up? Yes. Your checkout can carry your colours and copy, with your own questions, add-ons and tipping options. Buyers pay the ticketing fee by default, or you can include it in your ticket price. Your country's fees are shown on the pricing page. #### Can you integrate with badge printing systems for a smoother attendee experience? Yes. Your desk staff can check attendees in and print their name badges on the spot, or attendees can print their own at a self-service kiosk. Your team can then scan the badges with Entry Fairy. #### How do I handle special attendee requests captured at registration? You can see each attendee's special requests, such as accessibility needs, dietary requirements, T-shirt sizes or anything else they answered in your registration questions, on their order in your dashboard. You can filter and export them before the event so your staff can prepare. ### Further Resources #### Where else can I find out whether Ticket Fairy is the right online ticketing platform for me? - [Festival Ticketing Software](https://www.ticketfairy.co.uk/festival-ticketing-software) - [Event Payment Software](https://www.ticketfairy.co.uk/event-payment-software) - [Event Registration Platform](https://www.ticketfairy.co.uk/event-registration-platform) - [Eventbrite Alternative - Ticket Fairy vs Eventbrite Comparison](https://www.ticketfairy.com/compare/ticketing/eventbrite-alternatives) - [Sell Tickets with Stripe](https://www.ticketfairy.co.uk/sell-tickets-with-stripe) - [Music Ticketing Software](https://www.ticketfairy.co.uk/music-ticketing-software) - [Music Festival Ticketing System](https://www.ticketfairy.co.uk/music-festival-ticketing-system) - [RSVP Website Software](https://www.ticketfairy.co.uk/rsvp-website) - [Nightclub Ticketing Software](https://www.ticketfairy.co.uk/night-club-ticketing-software) - [New Year's Eve Ticketing Platform](https://www.ticketfairy.co.uk/new-years-eve-ticketing-platform) - [NFT Gated Ticketing](https://www.ticketfairy.co.uk/nft-gated-ticketing) - [Ticket Scanning App](https://www.ticketfairy.co.uk/ticket-scanning-app) - [Timed Entry Ticketing](https://www.ticketfairy.co.uk/timed-entry-ticketing) - [Food Festival Ticketing System](https://www.ticketfairy.co.uk/food-festival-ticketing-system) - [Beer Festival Ticketing System](https://www.ticketfairy.co.uk/beer-festival-ticketing-system) - [Haunted Attraction Ticketing Platform](https://www.ticketfairy.co.uk/haunted-attraction-ticketing-platform) - [Escape Room Ticketing System](https://www.ticketfairy.co.uk/escape-room-ticketing-system) - [Burning Man Camp Fundraisers](https://www.ticketfairy.co.uk/burning-man-camp-fundraisers) - [Wine Festival Ticketing System](https://www.ticketfairy.co.uk/wine-festival-ticketing-system) - [White Label Ticketing](https://www.ticketfairy.co.uk/white-label-ticketing) - [Multi-Day Event Ticketing System](https://www.ticketfairy.co.uk/multi-day-event-ticketing-system) #### Is Ticket Fairy available in my country? Yes! Ticket Fairy operates globally and offers localized solutions in many countries: - [Event Ticketing Software Australia](https://www.ticketfairy.com.au/) - [Event Ticketing Software New Zealand](https://www.ticketfairy.co.nz/) - [Event Ticketing Software United Kingdom](https://www.ticketfairy.co.uk/) - [Event Ticketing Software Canada](https://www.ticketfairy.ca/) - [Event Ticketing Software India](https://www.ticketfairy.in/) - [Event Ticketing Software Mexico](https://www.ticketfairy.mx/) - [Event Ticketing Software United Arab Emirates](https://www.ticketfairy.ae/) ### Event Ticketing Platform in the UK #### What can Ticket Fairy do for events in the UK? Ticket Fairy helps you grow sales with buyer referrals, see which campaigns produce revenue, answer buyers faster and keep queues moving across the UK. Core ticketing starts without a credit card, setup fee or required monthly fee. You can be paid daily on your own connected Stripe account, where your country supports it. #### How can ticket buyers pay in the UK? Buyers can pay in GBP by card, Apple Pay or Google Pay, and you can offer payment plans. You can be paid daily on your own connected Stripe account, where your country supports it. #### How does your festival ticketing platform work for festivals in the UK? Sell multi-day passes, camping, parking, shuttle tickets and VIP upgrades. Connect your existing RFID or cashless partner after we confirm the integration for your event. Current integrations include Billfold, MyCashless, Weezevent or Weeztix, PlayPass, WRSTBND and Intellitix. Ready when you are ## Fill More Shows With One Venue Ticketing Setup [Fill More Venue Shows](https://manage.ticketfairy.com/welcome) [Book Demo Call](https://www.ticketfairy.co.uk/book-a-demo) Use venue ticketing software for repeat shows, shared availability, promoter sales results, box office support and fast door scanning. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.co.uk/) · [Ticket Fairy for AI assistants](https://www.ticketfairy.co.uk/llms.txt)